Our impact 2020 Impact Emerge Australia is pleased to share our first bi-annual impact report, which demonstrates the important work achieved in support of Australians living with ME/CFS. Our most notable highlights from the first six months of activity in 2020 include: InfoLine – 95% of calls to the InfoLine were responded to in 24 hours, with an average of 233 emails sent each month Telehealth Nurse Service – 196 appointment requests were received with 362 outgoing client calls completed Campaigns – our #MillionsMissing campaign went global, reaching over 100,000 individuals across 12 countries Research – The ANCHOR Project into epidemiology and health economics of ME/CFS transcribed 55,000 words from patient focus groups for analyses Reach – 105,942 pages were viewed on the Emerge Australia website In addition, Emerge Australia responded to the needs of the community in light of the COVID-19 worldwide pandemic, producing 20 high-quality plain language information updates, which saw our web hits surge by 600%. This response from the community demonstrates Emerge Australia’s important role as one of the most trusted information sources for the ME/CFS community. While the first half of 2020 has been a challenging time, we are hopeful that access to services such as Telehealth for medical appointments will remain, as our patient community is often excluded from accessing much needed medical care. We are campaigning hard for this alongside other advocacy aims, and look forward to providing further updates on our progress in the next bi-annual impact report, due in February 2021. 2019 Impact 2019 was a huge year for advocacy at Emerge Australia. We can’t thank the ME/CFS community enough for getting behind so many campaigns and ensuring that your collective voice was heard. Your actions enabled us to secure meetings with politicians across the political spectrum and have led to increased awareness of the challenges faced by people impacted by ME/CFS in Parliament. View the 2019 Advocacy impact infographic