Telehealth Nurse Service

The Telehealth Service at Emerge Australia focuses on short, 1:1 support. Consultations are conducted with a registered nurse, free of charge, for people who are living in Australia. 
Please note that Emerge Australia will be closed Monday June 12th for the King’s birthday public holiday, we apologise for any inconvenience this may cause.

Please note the Telehealth Nurse will call you on the phone number you provide when booking a consultation. 

What the Telehealth Nurse can offer

The Telehealth nurse will aim to provide you with information that may support you to:  

    • work with your healthcare team to build a stepwise symptom management plan 
    • describe your functional impairment and its connection to ME/CFS 
    • pacing support    
    • discuss how you can put your best Disability Support Pension (DSP) and National Disability Insurance Scheme (NDIS) application forward 
    • additional support as discussed with the National Telehealth Patient Support Service 

    Prior to your Telehealth Nurse call, you will be asked to provide some information for data analysis to meet our funding obligations.  

    What you can expect during your initial Telehealth Nurse phone call 

    The consultation may cover: 

      • medical history 
      • personal history 
      • relevant information relating to your treatments and quality of life  

      The call will last 20 to 30 minutes, but can be shorter to work within your energy limits. The Nurse will discuss your medical history and, if appropriate, provide you with resources or advice that allows you to continue your health journey.   

      Together we will decide if you may benefit from further consultation.  

      The service has received overwhelmingly positive feedback from patients and carers, who report that they feel more empowered during their medical consultations, and have had success in obtaining services that improve their quality of life. 

      Emergency Support

      People with and without ME/CFS go through difficult times at one point or another. It’s important to not give up hope and seek help when you need support.

      If this is an emergency call 000

      Immediate help is available through:

        • Lifeline on 13 11 14 
        • Suicide Call Back Service on 1300 659 467
        • Kids Help Line on 1800 55 1800

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